Troubleshooting

Click here for information regarding your internet settings if you are having problems connecting to homebanking.

Click here for Multi Factor Authentication Instructions.

(NOTE: You must have Netscape 6.0, Mozilla, or Internet Explorer 6.0 or newer to access home banking.)

Frequently Asked Questions about Homebanking

What are the requirements for accessing Homebanking on my Computer?

You must have a computer with Internet access.
You must sign a card with EPCU and be issued a password -- some fees may apply.
You MUST have the following enabled on your computer: Cookies, Java, SSL. These settings can generally be found under Internet Options in Microsoft Internet Explorer

I click on Homebanking but nothing happens or it takes me to the wrong page, what do I do?

The first thing you should try is clearing your cache. In Microsoft Explorer, this is accomplished by clicking Internet Options, then Delete Files (be sure to click Delete All Offline Content.) This will delete files saved on your computer and will most likely fix the problem.
If this doesn't work, try waiting 15 minutes or so, and try it again. If it still doesn't work, contact the credit union at 734-242-3765 or 1-800-732-1921.

Can I access Homebanking if I use WEBTV?

Every system is different, but it is our experience that members are unable to access Homebanking via WEBTV.

I use a Mac/Apple/Imac, will Homebanking still work?

Yes, it will still work if all settings are correct.

I lost my PIN for Homebanking, what do I do?

We can reset your pin number if the Primary member on the account requests a reset in writing.

My husband is on my accounts and he signed up for Homebanking on his account, can he access my information and, if so, can I block him from seeing it?

When a member signs up for Homebanking, they are provided access to every account upon which they are joint. This means they can see balances, histories, etc. If the husband is joint on the savings but not on the loan, he will be able to access the savings, but not the loan.
Primary members cannot block joint owners from this unless J/O signs a release and is removed from the account completely. If this happens, the J/0 will no longer be joint on the account and will have no access whatsoever. Conversely, if a husband is not on his wife's loan, but IS on her savings, we cannot give him access to the loan.

This Credit Union is Federally Insured by the NCUA